FAQ, Terms & Conditions, and Privacy Policy

   

 

The “What Ifs,” Boring Formalities, & Other Common Questions

 

  • Do I need to have equipment for personal training sessions at home?
    Not necessarily. If you have equipment at your home, we will use it. If not, our Trainers always bring equipment with them in order to give you a great workout.

  • Do I need to bring equipment with me for personal training sessions at the park?
    No. If you have a favourite pair of boxing gloves or a specific mat you prefer, you are welcome to bring these items along with you, but our Trainers will always have equipment with them to ensure that you get a great workout.

  • Do you provide water?
    No, but it is important to stay hydrated. Please have a water bottle handy.
     
  • What should I wear?
    If you are training at home, just dress comfortably. If you are training at the park, again, just dress comfortably, but it is a good idea to wear a couple of layers in case you get hot or cold.
     
  • What happens if it is raining?
    If you are training at home, you are in luck! If you are training at the park, assume the session will proceed as scheduled. The MOOSE isn’t scared off by a little drizzle. If the weather is extreme, you will be notified within 2 hours of the scheduled start time. If you are unsure, feel free to call or email.
     
  • What happens if a session is cancelled due to extreme weather?
    You will be refunded the token cost of the session automatically, don’t worry.
     
  • How can I change into my workout clothing if I am coming straight from work to the park?
    The MOOSE recommends you arrive for sessions at the park ready to workout or you can always take advantage of the park facilities.
     
  • What do I do with my belongings if I come straight from work to a session at the park?
    You are welcome to bring your things to the park, but the MOOSE cannot take responsibility for your belongings so it may be a good idea to keep valuables at home. That said, for individual and group sessions at the park, the MOOSE will keep a watchful eye on your belongings. If you are joining the MOOSE for a run, it is best to come empty-handed.
     
  • What about nutrition?
    Exercise is extremely important in achieving your fitness goals; however, proper nutrition cannot be ignored. Our trainers are very knowledgeable in regards to nutrition and would love to help you create a diet plan. Our trainers will keep you accountable with your diet, which will help speed up results.
     
  • How much do you charge for training?
    Please see our PRICING PLAN.
     
  • How long do sessions last?
    Each session is 50 minutes, which includes a warm-up and cool-down.
     
  • How far will you travel for personal training sessions at home?
    The MOOSE accommodates postcodes within Central London and surrounding boroughs by specific request. Please email info@themoose.uk.com for more information.
     
  • Where do I meet the MOOSE at the park?
    Each park has a designated MEETING POINT (pictured and mapped on the PAYG group classes page) where the trainers will meet clients for both personal and group sessions. Trainers will always be dressed in a uniform that prominently displays the MOOSE logo, so we should be easy to spot once you arrive at the meeting point.
     
  • What if I cannot find the meeting point?
    Please ring 020 8874 7875 for further instructions.
     
  • What if I would like to attend a group session, but the MOOSE doesn’t offer any at a park near me?
    By all means, let us know on info@themoose.uk.com. Our aim is to provide the best customer service possible.
     
  • I am not fit. Will I cope?
    Anybody is eligible to sign up with the MOOSE. It is our job to get you fit at your own pace.
     
  • I am already fit. Why should I sign up with the MOOSE?
    The MOOSE caters to every fitness level, from beginners to athletes. The more fit you are the harder it usually is to get incremental results. A personal trainer can help you get to the next level.
     
  • What happens if I am running with the MOOSE and can’t carry on?
    If you are too fatigued to continue running or get a stitch, you must inform the trainer immediately. The trainer will instruct the other participants how to proceed and will attend to your needs. The group runs are designed to be dynamic, so the trainers can easily adjust the programme to accommodate various levels of fitness.
     
  • What happens if I am running with the MOOSE and feel sick or hurt myself?
    If you feel unwell, you must stop immediately and inform the trainer. All trainers are first aid qualified and fully insured. In the unlikely event of an emergency, the trainer will assess the situation and react accordingly.
     
  • How quickly will I see results?
    Everyone is different so the level of results will vary greatly; however, if you are committed to putting the time and effort in session as well as out of session, you will see positive changes within weeks.
     
  • I am pregnant. Does the MOOSE offer pre and/or post natal classes?
    Yes, our trainers are fully qualified in pre and post natal fitness; however, the MOOSE recommends home personal training for this type of session as you will be more comfortable indoors due to the types of exercises recommended for pregnant women.
     
  • I have an injury or am recovering from one. Is it okay for me to train with the MOOSE?
    If you have suffered a significant injury - either recently or in the past - you will need to speak to our Trainers before attending a class. Depending on the severity of the injury and the extent of your recovery from it, you may need to consult a doctor for a medical clearance form.
     
  • How old do I need to be to attend classes and personal training sessions?
    Participants must be 18 to take part in any of our classes or personal training sessions, however the MOOSE does offer tailored Kids' Packages for one-to-one sessions or Party Packages, ideal entertainment for larger groups of children aged 5 to 15. Email info@themoose.uk.com to request more information.
     
  • What do I need to know for my first session?
    You should make sure you arrive at least 5-10 minutes early, and ideally you will have already completed the Health Questionnaire. Otherwise, you will be asked to do so onsite. This is for your safety - so please be aware that if you have not done this before the class starts, you may not be able to train.
     
  • Do you operate a waiting list?
    The MOOSE operates a waiting list for all of group sessions; if somebody cancels the person at the top of the waiting list will automatically be put in the class. An email will be sent to you informing you, and we will also try to call. Please note that if you are put into the session from the waiting list our cancellation policy still applies.
     
  • Can I share my tokens?
    Tokens are not transferrable, and they cannot be shared. But, please do refer your friends to the MOOSE. A successful referral will earn you 5 free tokens.
     
  • Can I buy tokens to give as a gift?
    Absolutely. Please email the MOOSE at info@themoose.uk.com with details.
     
  • How far can I book in advance?
    You can book your sessions up to 12 months in advance.
     
  • How long do I have to use up my tokens?
    Tokens expire in 6 months.
     
  • What if I am running late?
    You can join a group session up to 5 minutes after the scheduled start time, ie before the warm-up ends. This is for your safety and the safety of the other participants. If you are running late for your personal training session, the trainer will wait for you, but the session will end at the scheduled time. If you are running very late or cannot make the session at all, please be considerate and send an email.
     
  • Do you give refunds?
    We have a strict no-refund policy.
     
  • What is your cancellation policy?
    We have a 24 hour cancellation policy - any sessions cancelled in the 24 hour window will be charged the full price.
     
  • Do you give discounts?
    Yes! Please view our Pricing Plan for regular discounts and promotional Special Offers.
     
  • I love the MOOSE’s apparel. Any chance I could buy a tshirt or a sweatshirt too?
    Yes! The MOOSE’s tops are available for sale. Simply email info@themoose.uk.com for more information.

 

 

The Moose X-Training, Ltd.’s Terms & Conditions, Waiver Policy and Refund Policy 

 

This Site is owned and operated by Moose X-Training, Ltd.

Moose X-Training, Ltd. also trades under the name of the MOOSE.

 

Moose X-Training, Ltd. is registered in England & Wales as Company No. 8340482.

 

These terms and conditions include general terms and conditions for use of this Site, terms and conditions relating to the 

services provided by Moose X-Training, Ltd. on the site.  Please read these terms and conditions carefully. Your use of the 

Site, the purchase of any Products or Services on this Site will be subject to these terms and conditions. And you now 

hereby agree to our terms and conditions. 

 

Terms & Conditions

 

Classes are always subject to availability but the MOOSE will always do our best to accommodate you in your chosen class. 

 

All classes must be prepaid, and all clients agree to our 24hr notice policy when cancelling and/or rescheduling. So if you're 

booked into a class, but miss it or cancel with less than 24 hours notice, you will be charged for it. 

 

Out of consideration for the trainer and other members, and also for your own safety (the warm-up is an important 

aspect of each class) please be aware that if you are more than 5 minutes late for a class, you may not be able to train. 

 

Bookings

 

Bookings are made online:  www.themoose.uk.com

 

For additional queries, call 020 8874 7875 (if it is out of reception hours please leave a message and we will get back to you 

within 24hrs) or email info@themoose.uk.com

 

Classes require two or more people in order to take place.

Instructors and classes are subject to change. 

Tokens are valid for 6 months from the date of purchase.

 

Important Liability Statement

 

The information available on or through this Site, and the Services supplied via or in connection with this Site or during a 

session do not constitute medical advice and it is your responsibility to determine, through obtaining appropriate medical 

advice, that you are fit and well and that such contents and services are suitable for you. It is not our responsibility to do 

so. Before commencing any exercise regime, you should consult your doctor. 

 

It is also vital that you supply us with correct information about yourself. We cannot be liable for any incorrect information 

supplied by you to us. We try to make sure that all information contained on this web site (and provided by us to you as 

part of any Services or Products) is correct, but, subject to the paragraph below, we do not accept any liability for any 

error or omission and exclude all liability for any action you (your legal representatives, heirs) may take or loss or injury 

you may suffer (direct or indirect including loss of pay, profit, opportunity or time, pain and suffering, any indirect,

consequential or special loss, however arising) as a result of relying on any information on this web site or provided through 

any Service supplied by us to you. 

 

You, your legal representatives and your heirs release waive, discharge and covenant, not to sue Moose X-Training, Ltd.

and its instructors for any injury or death caused by their negligence or other acts.

 

Warranties

 

Moose X-Training, Ltd. warrants that the Products and Services will be supplied with reasonable skill and care. 

 

Statutory Rights and Refunds and Cancellation

 

Tokens are sold in blocks of 3, 4, 5, 6, 10, 25, 50, 100, and 200 or such other combinations as the MOOSE may introduce from 

time to time. The Client Shall not transfer sessions to any other person or permit them to be used by anyone other than 

the Client. Any assignment, transfer or disposal of courses is at the sole discretion of the Master Trainer and may only be 

permitted in exceptional circumstances. Token fees are non refundable. 

 

Class fees may be increased by Moose X-Training, Ltd. at any time. The Proprietor shall give the Clients not less than 14 

days notice prior to any such increases. 

 

Any booked sessions must be cancelled within 24 hours, online. In any other case, the session will be charged and tokens 

will be deducted from the remainder of the Client’s course. When you are purchasing a session you are paying for a session

and not an instructor. Instructors are subject to change without notice. 

 

The rights of cancellation and refund and any limitation expressed in these terms and conditions do not affect your 

statutory rights as a consumer. Refunds in relation to Products or Services may only be credited to the credit or debit 

card originally used to make the purchase. An administration fee of £50.00 is applicable. 

 

Definitions

 

In these terms and conditions, the following definitions apply: “Services” means any information and services ordered 

and/or provided by Moose X-Training, Ltd. through or via the Site and all services offered as part of any session, whether 

it be individual or group. Any electronic information supplied to you by Moose X-Training, Ltd. will constitute part of 

"Service" not a Product and cancellation rights will apply accordingly. “Products" means any products offered for sale on 

the Site. “Site” means the web site at the URL www.themoose.uk.com or replacement site(s) from time to time. Use of this 

Site Generally “The MOOSE” is the trading name of Moose X-Training, Ltd. As such all reference to the MOOSE includes 

Moose X-Training, Ltd.

 

Site Usage and Intellectual Property Rights

 

You may use the Site for personal and lawful use and in accordance with these terms and you are not allowed to copy or 

use any material from the Site for any commercial purpose. 

 

The intellectual property rights in all contents of the Site and supplied as part of the Products or Services, and in the 

MOOSE brands, trademarks and logos ("Materials") are owned by Moose X-Training, Ltd. Except to the extent expressly set

out in these terms and conditions, you are not allowed to make any copies of any part of any Materials, or remove or 

change anything on the Site, include or create links to or from the Site without our written authority, or remove or 

change any copyright, trade mark or other intellectual property right notices contained in any Materials or copies thereof. 

"The MOOSE" is a registered trade mark or application for a registered trademark owned by Moose X-Training, Ltd. You 

must not use the Moose X-Training, Ltd. brand, logos or marks without written licence. 

 

You must not use the Site to post, upload or otherwise transmit material which is obscene or pornographic, threatening, 

menacing, racist, offensive, defamatory, infringing of any intellectual property or otherwise unlawful, to harass, stalk, 

threaten or otherwise violate the rights of others, to misrepresent your identity or status, to hack into this Site or any 

other related computer system, to make excessive traffic demands, deliver viruses or forward chain letters or similar 

materials that may reasonably be expected to inhibit other users from using and enjoying the Site or any other web site or

damage or destroy the reputation of Moose X-Training, Ltd.

 

The MOOSE accepts no obligation to monitor the use of the Site. However, Moose X-Training, Ltd. reserves the right to 

disclose any information as required by law and/or to remove, refuse to post or to edit any information or materials, to 

block your access and to take such other action as may be reasonably necessary to prevent any breach of these terms and 

conditions or any breach of applicable law or regulation. Moose X-Training, Ltd. will also in its absolute discretion fully cooperate with law enforcement and other relevant authorities with respect to any investigation of suspected unlawful 

activity or violation of network security. You should refresh your browser each time you visit the Site to ensure that you 

download the most up to date version of the Site as we may change the site from time to time.

 

Your Personal Information

 

Usage of your personal information is governed by the Moose X-Training, Ltd. privacy policy, which forms part of these 

Terms and Conditions.

 

For the purpose of the Data Protection Act 1998, the Data Controller is Moose X-Training, Ltd. of 82 New Cavendish St, London W1G9TA.

 

Liability

 

You are referred to the important liability statement at the top of these terms and conditions. Subject to that statement 

you agree that your use of this Site and the Service is on an “as is” and “as available” basis. On that basis, except as 

expressly set out in these terms, Moose X-Training, Ltd. does not enter into conditions, warranties or other terms in 

relation to the Site or the Products or the Services (including any implied term relating to quality, fitness for a particular 

purpose) or any guaranteed or predicted result. 

 

The Site may include links to external sites and co-branded pages. The MOOSE has included links to these sites and cobranded pages to provide you with access to information and services that you may find useful or interesting; however, 

Moose X-Training, Ltd. is not responsible for the content of these site and pages or for anything provided by them. 

 

Subject to the important liability statement, the MOOSE is not liable for failure to comply with these terms and conditions 

due to any event beyond its reasonable control, including, without limitation, the input of incorrect information by you.

 

Exclusion of Liability

 

The MOOSE accepts responsibility to you for any direct loss suffered by that person (however caused) but not for any 

indirect or consequential loss or damage however caused, even if we were advised of the possibility of such loss.

 

You agree that any claim against the MOOSE must be brought within 3 months of the event resulting in such claim.

 

Moose X-Training, Ltd.'s maximum liability to you and/or your child shall be limited to the total amount of fees paid

towards the session.

 

Suspension and Termination of Service

 

Moose X-Training, Ltd. may suspend the operation of the Site for repair or maintenance work or in order to update or 

upgrade the contents or functionality of the Site from time to time. Access to or use of the Site or any Sites or pages 

linked to it will be not necessarily be uninterrupted or error free. 

 

Moose X-Training, Ltd. may terminate the Service immediately in the event you breach any of these terms and conditions 

or do not pay any sums due to the MOOSE (including if the credit/debit card you use is not valid or does not work for 

another reason).

Responsibility for Children

 

If you enroll your child in one-to-one training sessions or any other sessions designed for children, you confirm that you are the parent or 

legal guardian with responsibility for the child. You confirm that the information set out in the Per-Q Form is accurate in 

all material respects and that you will inform us of any changes immediately.  You acknowledge that you the Client will be 

responsible for the welfare and conduct of your child whilst the child is attending the session.

 

Discipline

 

If the MOOSE decides that the Client’s or his/her child’s behaviour is unacceptable (in the case of one-to-one training or other 

sessions designed for children), we are entitled to exclude the child and/or the Client from a Class for any period that we 

may decide is appropriate. Unacceptable behaviour shall include damage to property, disruptive behaviour, aggression 

towards the Trainer or other clients/children, or any other behaviour as we reasonably determine. 

 

Contract Information

 

No contract will exist in relation to the Services or Products until we have confirmed to you by email the particulars of 

your order, the value of your order and the Products or Services (as applicable) you have purchased. 

Pricing

Information displayed on the Site or on related marketing materials as to pricing and availability is subject to change by 

Moose X-Training, Ltd. without notice. 

 

General

 

Moose X-Training, Ltd. may change these terms and conditions from time to time. By browsing the Site you are accepting 

that you are bound by the current terms and conditions. You should check these each time you revisit the Site. These terms 

and conditions form the entire understanding of the parties and supersede all previous agreements, understandings and 

representations relating to the subject matter. 

These terms and conditions shall be governed and interpreted in accordance with English law, and you consent to the 

non-exclusive jurisdiction of the English courts.

 

Enquiries or Complaints

 

If you have any enquiries or complaints email info@themoose.uk.com.

  

 

Privacy Policy 

 

The MOOSE is the trading name of Moose X-Training, Ltd. This Privacy Policy sets out our privacy practices. Please take 

the time to review this Privacy Policy carefully as it tells you how your personal information will be treated by us. 

 

By using any Moose X-Training, Ltd. service, you unconditionally agree to be bound by this Privacy Policy. The MOOSE

wants to offer you the best possible internet experience. Consequently, additional functions, features, products or services 

are incorporated into website from time to time. This, and our commitment to protecting the privacy of your personal 

information, may result in periodic changes to this Privacy Policy. As a result, please remember to refer back to this 

Privacy Policy regularly to review any amendments. 

 

Any questions regarding our Privacy Policy should be directed to Moose X-Training, Ltd. 

 

What do we collect and use personal information for? In order to:

- Administer your accounts and subscriptions with us; 

- Process orders, payments or applications submitted by you; 

- Customise the service we provide to you; 

- Administrate or otherwise carry out our obligations in relation to any agreement you have with us including any 

subscription to our service; 

- Verify your identity (for example, in the event you are a competition winner); 

- Anticipate and resolve problems with any services supplied to you; 

- Carry out market research and tracking of sales data; 

- Send you information about our services (if you have chosen to receive such information); 

 

We need to collect and process personal information about you (including your name, a user name, gender, birth date, 

and, in connection with your password, an answer to a question that only you would know). We may ask you for this 

information through our Site, or via one of our telephone operators or when you visit our studio. Certain information is 

collected automatically, as described later in this Privacy Policy. 

 

Although we do not make it compulsory to give us every item of information we ask for, the more information you 

volunteer (and the more accurate it is), the better we can tailor our services for you. 

 

At Moose X-Training, Ltd. we don't share your data with any third party other than those utilised to service our business. 

 

Third Party Sites

 

We cannot be responsible for the privacy policies and practices of other websites even if you access them using links from 

our Sites and recommend that you check the policy of each site you visit. 

 

Log Files/IP Addresses

 

When you visit our site, we may automatically log your IP address (the unique address which identifies your computer on 

the internet) which is automatically recognised by our web server. We use IP addresses to help us administer the Site and 

to collect broad demographic information for aggregate use. 

 

Non Personal Information

 

We may automatically collect non-personal information about you such as the type of internet browsers you use or the site from
which you linked to our Sites.
You cannot be identified from this information and it is only used to assist us in providing an effective service on our Sites.
We may from time to time supply the owners or operators of third party sites from which it is possible to link to our Sites with
information relating to the number of users linking to our Sites from their sites. You cannot be identified from this information. 

 

Information Placed on Your Computer

 

We may store some information (commonly known as a cookie) on your computer when you look at our site. This 

information facilitates your use of our Sites and helps us to provide you with the best level of service. 

You can erase or block cookies from your computer if you want to (your help screen or manual should tell you how to do 

this), but certain Moose X-Training, Ltd. services may not work correctly if you set your browser not to accept cookies. 

 

Improving Our Service

 

If you have agreed that we can, staff from Moose X-Training, Ltd. may contact you from time to time by e-mail or by 

telephone in order to get your feedback on the service we provide to you. 

 

Information about Products and Services

 

It is very important to us that we provide you with the highest level of service. In order to help us do this, where you have 

agreed to receive such information, from time to time we may send you details of products and services which we think 

may be of interest to you. 

 

Keeping Our Records Accurate

 

We aim to keep our information about you as accurate as possible. If you would like to review or change the details you 

have supplied us with, you may do so at any time simply contact us. If you have another query relating to your 

information, please contact us. 

 

Disclosing Your Information to Others

 

Other than the disclosures referred to in this policy, we will not disclose any personal information without your permission 

unless we are legally entitled or obliged to do so (for example, if required to do so by Court order or for the purposes of 

prevention of fraud or other crime). Our policy is not to sell or share data.